Refund policy

Walking away pleased with your purchase is the mark we aim for. Where it falls short, what follows is the route sending it back and drawing your money returned takes.

The Window on Offer

The count opens on the day it lands, and from there 30 days remain open for a return request. It turns on the item staying unused, keeping its original packaging, and coming back in the shape it left in.

How to Begin

Come to us through the contact page with your order number and the reason behind the return. A nod from us brings the full word on how to ship it and where to send it.

Bear in mind: anything sent back without a check with us first cannot be taken in.

Damage

Run an eye over your order the day it lands. Faulty, damaged, or plainly the wrong thing draws a note to us at once, and we settle on something fair alongside you.

Items Held Back

A short list stays clear of returns: goods built to order or personalized, anything broken through misuse, anything split from its original packaging, and anything marked final sale on the day of purchase.

Return of Funds

Your parcel reaches us, we run through it, and word follows on a yes or a no. A yes carries the refund back to the original payment method within 7–14 business days, though your bank or card issuer may draw that out before the money lands.